Say you're deep in an important project meeting with your team when a client calls, and it's a call you really need to take. You aren't at your desk, either. Maybe you're at a coworking space, away at a conference or working from your kitchen table. Not long ago, that moment would have meant a frantic search for a phone. Today, if your computer can handle calls, you simply move from the meeting to the call without skipping a beat.
Progress in Cloud PBX technology is what makes this work, letting you place and take business calls from nearly anywhere. In the boardroom, at a satellite office or at your desk at home, handling calls on your computer keeps you reachable and looking professional.
What You Need to Call From Your Computer
Calling from a computer, usually known as using a softphone, relies on Cloud PBX technology, which carries your calls over the internet instead of old-fashioned phone lines. Getting set up takes just a few basics:
- Dependable internet: Clear, uninterrupted calls depend on a strong, steady connection. Wi-Fi or wired, make sure your network has the bandwidth Cloud PBX calling needs.
- A business phone service: Sign up with a Cloud PBX provider such as RBI Cloud Connect so you can place and receive calls on a virtual phone number. This is often included in a wider Unified Communications as a Service (UCaaS) platform.
- Audio gear: You'll need a microphone and speakers. Most laptops have them built in, though a proper headset or Bluetooth earpiece will usually sound better.
With those in place, calling someone is as easy as typing a number or picking a name from your contacts. Learn more about our UC Softphone.
Why Calling From Your Computer Pays Off
Freedom to Work Your Way
For anyone who travels a lot or works remotely, computer-based calling is a huge help. In a café, a shared workspace or your home office, you can make calls without a desk phone. You can also move between devices easily, depending on where and how you're working that day.
Lower Costs
A Cloud PBX service like RBI Cloud Connect can cut your communication bills considerably, particularly if your business makes a lot of long-distance calls. That's a real advantage when you want to keep operating costs in check without sacrificing call quality.
Powerful Features
RBI Cloud Connect comes with advanced tools that make every call more useful. Call recording supports quality assurance and training, while real-time transcriptions capture the important points as you talk. Voicemail transcription and simultaneous ring make sure key calls don't slip past you, even when you've stepped away from your computer.
All Your Channels Together
The platform goes well beyond voice. Video conferencing, SMS/MMS messaging and instant messaging all sit in the same place, so this all-in-one solution cuts down on the number of tools your team has to juggle, smooths out workflows and boosts productivity. With every channel combined, your team keeps its interactions together, which makes it simpler to follow conversations and look back at communication history.
A Simpler Way to Stay Connected
RBI Cloud Connect gives modern businesses a complete platform that's easy to use. Small business owner, remote employee or member of a large enterprise, you get a dependable, efficient way to handle every part of your communication. Its simplicity and strong set of features make it a great choice for any organization that wants to communicate better. Ready to try it? Contact our team.
Frequently asked questions
What do I need to make calls from my computer?
A stable internet connection, a business phone service from a Cloud PBX provider such as RBI Cloud Connect, and a microphone and speakers, whether built into your laptop or a headset.
Can I still catch calls when I'm away from my computer?
Yes. Features like simultaneous ring and voicemail transcription help make sure you don't miss important calls when you step away.
