The AI receptionist that's always on, always up to date.
Cloud Connect's Agentic Voice AI retires the "press 1" auto attendant. It answers every call in natural conversation, 24/7, transfers calls, takes messages and plugs into your CRM. It learns your business from your website and Google Business Profile, so callers always get today's hours and your latest service updates.
Part of a fully-managed cloud phone system for Alberta & Canada →- CallerHi, are you open this Saturday? And do you still do same-day service?
- Voice AIYes, we're open Saturday. Those holiday hours were just updated on our Google Business Profile. Same-day service is available. Would you like me to connect you with our service team?
- CallerYes please.
- Voice AIConnecting you now.
A revolution in how your business answers the phone.
Traditional auto attendants were built to route calls, not to help callers. Agentic Voice AI understands, answers and acts, and it never falls out of date.
Always on
Answers every call on the first ring, 24/7/365, including lunch hours, evenings, weekends and holidays. No more missed calls going to voicemail.
Always up to date
Continuously indexes your website and Google Business Profile, so hours of operation, holiday closures and service updates are always current.
Real conversations, no menus
Callers say what they need in their own words. No more "press 1 for sales" phone trees, and fewer hang-ups.
Agentic, not scripted
It doesn't just recite a greeting. It understands the request and acts on it: answering the question, transferring the call or taking a message.
Transfers calls & takes messages
Callers who need a person are transferred to the right extension, department or team member. If no one is available, the AI takes a message.
Integrates with your systems
Connects with hundreds of third-party vendors and business solutions, including your CRM, so Voice AI works with the tools your team already uses.
Why "press 1 for sales" is over.
Set it up once. It keeps itself current.
Your website and Google Business Profile already describe your business. Agentic Voice AI turns them into a receptionist that knows everything they say.
Connect your sources
Point Cloud Connect at your company website and Google Business Profile, and connect your CRM and the other business systems you already use.
The AI indexes your business
It reads your hours of operation, holiday and special hours, services, locations and common questions.
It answers every call
Callers speak naturally and get a real answer. The AI transfers the call to the right person or department, or takes a message. Day, night, weekends and holidays.
It stays up to date on its own
Change your hours on Google or update a service page on your website, and the AI picks it up. Nobody has to re-record a greeting.
Voice AI on a fully-managed VoIP business phone system.
Agentic Voice AI is part of RBI Cloud Connect: hosted business phones, mobile apps, business texting and contact centre tools, managed for you by Reality Bytes.
Know exactly how your phones are performing.
What's your busiest time of day? How many calls come in each week or month? Are they all being answered? Cloud Connect's AI reporting answers those questions from your own call data, and tells you what to do next.
- Busiest hours by time of day and day of week
- Call volume week over week and month over month
- Answered, voicemail and missed calls, and when they happen
- AI insights in plain language, plus scheduled email reports
Most missed calls come in over lunch. Voice AI can answer them.
Enterprise-grade communications at an affordable cost.
Advanced, customer-focused features — managed from any browser, used from any device.
User Portal
- Manage messages
- Quick view of current profile and phones
- Full call history
- Manage contacts
- Answering rules
- Find-Me / Follow-Me
- Forwarding
- Personal music on hold
Management Portal
- Full call history
- See active calls in progress
- Brief statistics
- Add, manage and delete users
- Add and manage auto attendants
- Manage schedules
- Manage music and messages on hold
Enhanced mobile softphones
Keep your mobile number private by using your office number on your mobile phone.
- Visual voicemail
- Manage answering rules and greetings
- Dial pad with easy access to recent calls
- Multi-chat board for quick communication
- Presence and chat indicators
- Fully integrated SMS communications
Advanced Web Phone
- Visual voicemail
- Change answering rules remotely
- Full call history
- Presence indicators for co-workers
- Free Wi-Fi calling anywhere in the world
- Fully integrated SMS communications
Business phone systems built for your industry.
Fully encrypted, secure and mobile business communication with Voice AI, tuned for how your team works.
Phone system for accountants
VoIP phones, CRM integration and cloud fax for accounting firms.
Explore
Phone system for legal offices
Call recording, email fax and mobility for law offices.
Explore
Phone system for insurance offices
100% Canadian call data and detailed call reports for insurance agencies.
Explore
Phone system for retail
Multi-location call handling so no customer hears a busy signal.
Explore
Phone system for non-profits
Discounted rates and remote-volunteer support for non-profits.
Explore
Phone system for real estate companies
Your office line on your cell, with CRM screen-pop, for agents on the go.
ExploreAlways on. Always Canadian.
All live call data is stored and processed on Canadian infrastructure, with geographic redundancy across data centres in Vancouver, Calgary, Ottawa and Montreal.
If there's a natural disaster or a system failure, your phone service automatically switches to another server with no hiccups and no lost billable time.
- No hardware to maintain and no software to buy
- Unlimited long distance calling included
- Scale any time with no new phone lines or extensions to install
- Keep your numbers or pick local numbers in over 1,600 Canadian cities
Local cloud phone systems across Alberta.
Cloud Connect works anywhere in Canada with a good internet connection, and our team is close by for setup and support.
Calgary
Airdrie, Chestermere, Cochrane and area.
Calgary phone systemsDrumheller
Rosedale, East Coulee, Carbon and area.
Drumheller phone systemsMedicine Hat
Redcliff, Dunmore, Desert Blume and area.
Medicine Hat phone systemsAnywhere in Canada
Canadian data centres, Canadian numbers and Canadian support.
CoverageThe UC Softphone, on your phone.
Android UC Softphone
iOS UC Softphone
Is your network ready for Cloud Connect?
Run our free line test in your browser — it checks your connection for call quality in about a minute.
Backed by Reality Bytes.
RBI Cloud Connect is delivered and supported by Reality Bytes Incorporated, providing managed IT for Alberta businesses since 1998, with offices in Calgary, Drumheller and Medicine Hat.
Company history
Reality Bytes was established in 1998. Our success lies in finding ways to make our clients more streamlined, efficient and focused on using cutting-edge technology. We would not exist today without the partnerships with our clients, and the trust they put in our experience, products and services.
Every year we expand our managed IT service offerings to provide true 24/7 service. Our network operations centre (NOC) and helpdesk are available to our managed-services customers 24 hours a day, 7 days a week, backed by service level agreements.
Managed technology & computer services
In early 2008 our team began to focus on IT management for small and medium businesses. Advances in remote access and automation let us respond faster and operate more efficiently. We expanded into Central Alberta and beyond, partnering with clients in Calgary, Airdrie and Strathmore, with sites under management across Canada and into the United States. Today we serve clients all across Canada, with a strong focus on southern Alberta.
Our goal is always to build a working solution for our clients, not to sell them something they don't need, can't use, or don't understand. We've grown year after year since day one, and our success has always been based on the fact that customer service is paramount.
Frequently asked questions.
What is Agentic Voice AI?
Agentic Voice AI is Cloud Connect's AI voice agent. It answers your business phone calls in natural conversation, answers callers' questions, transfers calls to the right person or department, and takes messages. It integrates with hundreds of third-party solutions, including your CRM, and replaces the traditional "press 1" auto attendant.
How is an AI receptionist better than a traditional auto attendant?
A traditional auto attendant can only play recorded menus and route keypresses, and someone has to re-record it whenever something changes. Agentic Voice AI understands what callers say, answers their questions directly, and keeps itself current by indexing your website and Google Business Profile.
How does the Voice AI know my business hours?
It indexes your Google Business Profile and your company website. When you update your hours, holiday hours or services there, the AI picks up the change automatically, so callers always hear what is current.
Can the AI transfer calls and take messages?
Yes. When a caller needs a person, the AI transfers them to the right extension, department or team member on your Cloud Connect phone system. If no one is available, it takes a message.
How much does Agentic Voice AI cost?
$60 per month per company, added to your Cloud Connect phone system. See pricing.
Does the Voice AI integrate with my CRM?
Yes. Agentic Voice AI integrates with hundreds of third-party vendors and business solutions, including CRMs, so it works alongside the systems your business already relies on.
What is a cloud business phone system?
A cloud phone system (also called hosted VoIP or a hosted PBX) runs your business phone lines over the internet from secure data centres instead of a phone box in your office. RBI Cloud Connect is fully managed by Reality Bytes, so there is no hardware to maintain and no software to buy.
Can I keep my existing business phone numbers?
Yes. We port existing landline and mobile numbers to Cloud Connect. You can also add local numbers from over 1,600 Canadian cities and towns, plus toll-free numbers.
Where is my call data stored?
In Canada. All live call data is stored and processed on Canadian infrastructure, with geographic redundancy across data centres in Vancouver, Calgary, Ottawa and Montreal.
What do I need to switch to VoIP?
A high-speed internet connection, power outlets and phones (rental options are available). Your team can also use the UC Softphone app on their cell phones or the web phone in a browser. Run our free VoIP network test to check your connection.
Do you only serve Alberta?
No. Our offices are in Calgary, Drumheller and Medicine Hat, but Cloud Connect is a cloud service and works for businesses anywhere in Canada with a good internet connection.
See Agentic Voice AI answer your calls.
Book a demo or ask about switching your business phones. Tell us a little about your business and our team will be in touch, or call us directly.