Business phone system features, all included.
Every RBI Cloud Connect line comes with a complete hosted PBX feature set, from Agentic Voice AI to call recording, managed from the web and used from any device.
29 cloud phone features, searchable.
Agentic Voice AI
An AI voice agent that answers every call 24/7 and stays current from your website and Google Business Profile. Learn more.
AI Reporting & Insights
See your busiest hours, weekly and monthly call volume, and answered vs. missed calls, with AI insights in plain language. Learn more.
Office Manager Web Portal
A dedicated portal that lets you control all functions and features of your phone system.
User Web Portal
An easy-to-use web portal for each user to review call logs, listen to and manage voicemail, and change personal settings.
Call Forward
Forward always, on busy, when unanswered or when offline. Redirect calls to your mobile or an external number, or to a user inside your office.
Call Conference (3-way calling)
Add another outgoing call to an already connected call.
Call Hold
Easily put a call on hold while you answer another call.
Call Logs
Downloadable, detailed call records by extension or by company.
Call Screening
Callers record their name, and you get an audible option to accept or decline.
Call Blocking
Block unwanted and anonymous callers.
Caller ID and Name Display
Know who is calling before you answer, with name and number display.
Caller ID Block
Block your caller ID from being displayed on outbound calls.
Click to Dial
Click to dial numbers and return calls from call history in the User Web Portal.
Do Not Disturb
Callers go directly to voicemail when you don't want to be interrupted.
Emergency Assistance (911)
Set an address for individual extensions or your entire company, so responders know where to send help.
Find Me – Follow Me
Forward calls to multiple numbers that ring at the same time or in a sequence you define.
Mobile Apps
Tablet, smartphone and computer apps let you call to and from mobile devices over Wi-Fi or cellular.
On-Demand Call Recording
Record calls on your extension with simple keystrokes. Record what you want, when you want.
Company Call Recording
Automatically record some or all company calls and store them securely.
Multiple Devices
Register several devices per extension. Office phone, mobile softphone and home phone can all ring at once.
Ten-Digit Dialing
No need to dial 9, or even 1, to make a long distance call.
Music and Messages on Hold
Upload your own recordings, or we can record your message for you.
Simultaneous Ring
Program many numbers to ring in cascading or simultaneous order.
Time Frames
An easy drag-and-drop scheduler to set office hours and call routing.
Voicemail
Every user gets their own voicemail, checked securely from the phone or the web, anywhere in the world.
Voicemail to Email
Voicemail arrives as an audio attachment you can play on your smartphone. See optional voicemail transcription.
Hunt Groups
Ring multiple users or numbers at once or in sequence. Perfect for a sales or service team.
Web Phone
Use your extension on the go in Chrome on any computer with a microphone, with compact and expanded views for chats, answering rules and voicemail.
Mobile Softphone
Use your cell phone as a desk phone on Android and iOS. Dial your contacts or company directory, change greetings, chat, and read voicemail transcriptions.
Automated attendant, or go further with Voice AI.
The classic automated attendant answers and directs inbound calls from a menu. Optionally have a live answer first, before the attendant kicks in.
- Different greetings for day or night
- Holiday schedule and greetings
- Dial-by-name directory
- Automatic transfer to external numbers
Want callers to just say what they need? Agentic Voice AI replaces the menu with a real conversation and keeps itself current from your website and Google Business Profile.
Local phone numbers, anywhere
Keep your existing numbers or pick from over 1,600 Canadian cities and towns. Build a local presence in any market by publishing a number in any area code. US and international cities are available too.
- Local numbers for remote employees
- Great for geo-targeted marketing campaigns
- Same functionality as your main company number
Add what your team needs.
Voicemail Transcription
Voicemail messages emailed to you as written transcripts, with the audio attached.
Greeting Changes
Upload and record your own greetings any time at no charge, or have us record changes for you (fees apply per order).
Conference Calling
Full web control and recording for inbound conferences, plus add outbound participants from the portal.
Toll-Free Numbers
Add a new toll-free number or move your existing one, so anyone in Canada and the US can reach you without long distance charges.
Internet Fax
Send faxes from the web or email; receive them on the web or in your inbox as an easy-to-file PDF.
Portal Fax
Send and receive personal faxes in PDF from your phone portal account, forwarded to your email.
Frequently asked questions.
Is call recording included?
Yes. On-demand call recording lets users record calls with simple keystrokes, and company call recording can automatically record some or all calls and store them securely.
Does Cloud Connect support 911?
Yes. Emergency Assistance (911) lets you set an address for individual extensions or your entire company, so responders know where to send help.
Do I have to dial 9 or 1 for long distance?
No. Ten-digit dialing means no need to dial 9 or even 1 for long distance, and unlimited long-distance calling is included.
What is the difference between an auto attendant and Agentic Voice AI?
An auto attendant plays a recorded menu and routes keypresses. Agentic Voice AI holds a natural conversation, answers questions from your website and Google Business Profile, transfers calls, takes messages and integrates with your CRM.
Is your network ready for Cloud Connect?
Run our free line test in your browser — it checks your connection for call quality in about a minute.
Let's talk about your phones.
Tell us a little about your business and one of our team will be in touch, or call us directly.