How each one works
A traditional landline system uses phone lines from a carrier, usually connected to an on-site phone system (a PBX or key system) that you own and maintain. A cloud phone system runs over your internet connection, and the "phone system" lives in secure data centres managed by your provider.
Cost
With landlines you pay per line, often per-minute long distance, plus the purchase and upkeep of the on-site equipment. A cloud system is typically a predictable per-user monthly price with no hardware to maintain, and with Cloud Connect, unlimited long distance. Read more in how much VoIP costs in Canada.
Mobility and remote work
A landline rings on a desk. A cloud system rings wherever your people are: desk phones, the UC Softphone app on cell phones, and a web phone in any browser, all on the same business number. Staff can keep their personal cell number private.
Features
Cloud systems include features that used to cost extra or required expensive hardware: auto attendant, call recording, voicemail-to-email, hunt groups, business texting, call reporting and, increasingly, an AI receptionist. Adding a user takes minutes, not a technician visit.
Reliability: the honest answer
Landlines have a reputation for reliability, and they earned it. But a modern cloud system answers the reliability question differently:
- Geo-redundant data centres. Cloud Connect's call data is processed in Canada across Vancouver, Calgary, Ottawa and Montreal, with automatic failover if one has a problem.
- Your office can go offline without losing calls. Calls can forward automatically to cell phones when office phones are unreachable, which a landline can't do on its own.
- The real dependency is your internet. A stable connection matters. Test yours for free before switching.
What about 911?
Cloud phone systems support 911. With Cloud Connect, you set an emergency address for each extension or for the whole company, so responders know where to send help. It's important to keep those addresses current if staff move or work from home.
For Alberta businesses specifically
Many Alberta businesses operate across multiple towns, or have staff on the road and on job sites. A cloud system ties them all into one phone system with one set of numbers. Reality Bytes supports Cloud Connect from offices in Calgary, Drumheller and Medicine Hat.
Which should you choose?
If your phone needs are tiny and never change, a basic landline can still work. For most businesses with more than a couple of people, a cloud phone system costs less to run, does far more, and moves with your team.
Frequently asked questions
Is a cloud phone system as reliable as a landline?
A well-run cloud system uses redundant data centres with automatic failover, and can forward calls to cell phones if your office goes offline. A stable internet connection is the key requirement.
Does VoIP work with 911?
Yes. Cloud Connect lets you set an emergency address for each extension or the whole company.
Can I use my cell phone with a cloud phone system?
Yes. The UC Softphone app puts your business line on iPhone and Android.
