Article

Internet Fax: The Everyday Details That Matter

Talk about Internet Fax usually begins and ends with one idea: it takes over from an old copper line before that line is retired. That is accurate and important, but it leaves out how daily life changes for the people sending and receiving faxes once it is running.

Internet Fax: The Everyday Details That Matter

Below are three Internet Fax features that seldom get more than a quick nod.

Faxes Arrive in Your Email, Not Only a Portal

It Lands in an Email Inbox, Not Just a Portal

Checking for faxes no longer has to involve signing in to a separate system. Internet Fax can send faxes straight to an email inbox, the very one your staff already look at all day, so each fax appears just like any other attachment.

That small change gets rid of a habit left over from the era of standalone fax machines: the belief that faxing needs a workflow all of its own. Now a referral, a contract or a signed form can arrive in someone's inbox and be saved, forwarded or dealt with like any other attachment, with nobody needing to go check a separate portal.

One Shared Number Without the Mix-Ups

One Fax Number, Several People, No Confusion

Sharing a fax number tends to create a shared headache. Whose job is it to keep an eye on it, and did anybody notice what arrived today? Internet Fax allows as many as eight users on one account, so a team can use a single fax number without routing every document through one inbox or one person's login.

In a small office, that lets the front desk, a manager and the person handling billing all see the same fax number, without one of them turning into the default gatekeeper for everything that comes in. No one has to pass faxes along by hand simply because they were the only person with access to the portal.

No Busy Signals, Even When Faxes Pile Up

No Busy Signal, No Matter How Many Faxes Arrive at Once

An old-style fax line handles just one transmission at a time. When a second fax tries to get through while the line is in use, the sender hears a busy signal and must try again, hoping their timing is better on the next attempt.

Internet Fax removes that restriction by handling several transmissions at the same moment. A busy office, such as a clinic that receives referrals all day long, will not miss a document just because two faxes came in during the same minute. Getting through a busy line is no longer a matter of luck.

Small Details, Big Difference

On its own, none of these three features is front-page news. Taken together, though, they change how it feels to work with a fax number every day: fewer separate systems to look after, no more uncertainty about who is watching for what, and no more hoping the line is free when something urgent has to get through. Ask RBI Cloud Connect about Internet Fax for your office.

Frequently asked questions

Can Internet Fax deliver faxes to email?

Yes. Internet Fax can deliver faxes directly to an email inbox, so they arrive like any other attachment instead of only in a separate portal.

How many people can share one Internet Fax account?

Internet Fax supports up to eight users on a single account, so a team can share one fax number.

What happens if two faxes arrive at the same time?

Internet Fax handles multiple transmissions at once, so senders do not get a busy signal and documents are not lost.

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