How Caller ID Works
On an incoming call, the caller ID you see normally comes from the phone number tied to the person calling. If you've saved them as a contact, their name appears next to the number. Caller ID details can also come from the caller's SIM card: when their name and other information are stored there, that's what shows up on your screen.
On an outgoing call, you get to decide whether your caller ID is shown at all and which number appears. That's especially handy for salespeople who regularly phone clients from their own cell phones and would rather keep their personal number and details private.
What RBI Cloud Connect Caller ID Lets You Do
Switch numbers with one click
Inside the RBI Cloud Connect app, a single click changes the number you call from. Choose your own number, your sales department's line or any other business number connected to RBI Cloud Connect. You can also hide your caller ID for an individual call.
Get set up in minutes
The admin tools in your online portal make managing phone numbers simple. Adding new users or porting numbers takes only minutes.
Use it on desktop or mobile
Outbound calls with your chosen caller ID can be made from both the desktop and mobile apps, which run on iOS, Android, Mac and PC. Find out more about our business phone app.
Cover every number, near or far
Caller ID applies to every number in your system, which is a real advantage for sales teams that do a lot of calling. Local presence dialing bundles let reps call from area codes people recognize, so they're more likely to get an answer.
Why Caller ID Helps Your Business
RBI Cloud Connect provides caller ID at three levels: the Main Company Number, the Department and the Individual. When you place a call, identifying details such as your company or department name and your phone number travel to the person you're calling and appear on their screen as the call comes in. Caller ID also makes spam easier to recognize, since those calls tend to show up as unknown or blocked, so you can screen them or send them straight to voicemail.
See It for Yourself
Want to see what caller identification can do for your team? Book a demo and find out how RBI Cloud Connect simplifies call management, saves you time and helps make sure important calls never slip by.
Frequently asked questions
Can I hide my personal number when calling from my mobile?
Yes. In the RBI Cloud Connect app you can call from your mobile while displaying a business number, such as your sales department's line, or block your caller ID for one-off calls.
At what levels can caller ID be set?
Caller ID is available at the Main Company Number, Department and Individual levels.
