RBI Cloud Connect's direct routing integration makes that possible. If your company already relies on Microsoft Teams, you can plug a capable voice service right into the setup you have today, with no extra hardware or software to buy. Calls are placed and answered inside the Teams interface, giving your people one smooth place to communicate.
Direct Routing, Explained
Put simply, direct routing turns Microsoft Teams into a working phone system. Out of the box, Teams is built for chat and video meetings. Add direct routing and your staff can call cellphones and landlines from it, exactly as they would from a regular business phone. Even better, the whole thing runs in the cloud.
With our direct routing service, your team reaches the Public Switched Telephone Network (PSTN) from inside Teams, so you don't need Microsoft's own calling plans. Internal calls or outreach to clients, everything happens in the Teams screens your people already know.
How It Works With RBI Cloud Connect
Our direct routing lives entirely in the cloud, so you get integrated calling without installing any new equipment. Here's what that looks like:
One place to work: RBI Cloud Connect's voice features appear right inside Microsoft Teams, which simplifies your workflows and means less hopping between apps and windows.
Calling from anywhere: Staff can make and take calls on any device, from any location, while staying in Microsoft Teams. That's ideal for remote teams and businesses that operate internationally.
Lower costs: With direct routing you no longer need several providers and software packages, so both cost and complexity drop. Our competitive international calling rates add to the savings.
Why Choose Our Direct Routing
Built Right Into Teams
Forget about extra apps or software updates. Our direct routing connects to Microsoft Teams to create one communication hub for your business. In the office, at home or on the road, your people get the same strong set of calling features.
Better Tools for Working Together
We add advanced voice features to Teams, including call forwarding, voicemail-to-email and real-time call reporting. Your staff can take customer calls, work with colleagues and look after contacts from a single interface.
Grows With Your Business
Small business or large enterprise, our direct routing scales alongside you. Adding users or new locations is simple, so your phone system keeps pace as your company changes.
Real Savings
Choosing RBI Cloud Connect for direct routing lets you skip Microsoft's calling plans, which can be expensive. Between affordable international rates and no need for added hardware, you'll spend less and get more from your phone system. See our pricing for details.
Get More From Microsoft Teams
If Microsoft Teams is already part of your workday, there's no reason to go without a fully integrated phone system. RBI Cloud Connect's direct routing helps you simplify communication, work together better and lower costs, all without leaving Teams. Customer calls, internal conversations or international teams, we've got you covered. Get in touch to get started.
Frequently asked questions
Do I need new hardware for direct routing?
No. RBI Cloud Connect's direct routing is fully cloud-based, so there's no additional hardware or software to install.
Do I still need a Microsoft calling plan?
No. Direct routing connects Teams to the Public Switched Telephone Network through RBI Cloud Connect, so you can bypass Microsoft's own calling plans.
What calling features are included?
Features include call forwarding, voicemail-to-email and real-time call reporting, all available inside the Teams interface.
