Microsoft Teams keeps gaining users, and organizations that are heavily invested in Microsoft tools clearly lean on it for talking both inside and outside the company. Teams is great for working together, holding video meetings and storing files. When it comes to advanced calling features, worldwide availability and extra phone licences, though, many businesses go looking for something more complete.
That's what RBI Cloud Connect delivers: modern, unified business communications and customer engagement tools. From one interface, users can make calls, send messages, hold meetings and manage employees. Integrate RBI Cloud Connect with Microsoft Teams, and you get everything RBI Cloud Connect offers while staying inside the Teams environment your people already know.
The integration adds several call routing options to Teams, built to fit each business's own communication needs. It also brings in features Teams doesn't easily provide on its own, including SMS/MMS, analytics, call recordings and global calling, and it removes the need to buy extra Microsoft Teams phone licences.
Two Ways to Connect
RBI Cloud Connect gives you two routing options for building a strong communications hub:
Direct Routing
Place and take calls from anywhere using the built-in Teams dialer, with all of RBI Cloud Connect's capabilities in a single app.
License-Free Routing
Call and send SMS/MMS from your business phone number right inside Teams, with no extra apps and no additional Microsoft licences required.
What the Integration Gives You
Bringing RBI Cloud Connect and Microsoft Teams together pairs RBI Cloud Connect's strong calling features with the collaboration tools in Teams, a real step forward for business communications. Communication gets simpler and Teams does more, so you get the best of both platforms with no loss in quality or efficiency.
Calling inside Teams
Look up contacts synced from both RBI Cloud Connect and Microsoft, take and place calls, and dial outside numbers without leaving Teams.
Texting with SMS and MMS
Send and receive text and picture messages from your business phone number.
Easy setup and management
Professional services handle a quick, uncomplicated setup, so you can start calling right away.
Works on any device, anywhere
Use it as a web app or desktop app, with support for phones and tablets too, so your team can work from any location.
Get Started with Teams Calling
Our product specialists will help you choose the routing option that best fits how your business makes and takes calls, so you end up with a communication setup built around you.
Find out what RBI Cloud Connect and Microsoft Teams can do for your business communications together. Contact us to get started.
Frequently asked questions
Do I need extra Microsoft Teams phone licences?
No. The integration removes the need for additional Microsoft Teams phone licences, and License-Free Routing lets you call and text from your business number in Teams without extra Microsoft licences.
What is the difference between Direct Routing and License-Free Routing?
Direct Routing uses the native Teams dialer to make and receive calls with RBI Cloud Connect's full capabilities. License-Free Routing enables calling and SMS/MMS with your business number in Teams without additional apps or Microsoft licences.
