Picture yourself in the middle of a critical project. Some of your team are in the office and others are working from home. The deadline is close and client calls keep pouring in. Then your old-style phone system goes down, and nobody can communicate properly. Client questions sit unanswered, pressure builds and productivity drops.
Now picture the same day with RBI Cloud Connect's cloud-based phone system. Every way you communicate is brought together on one platform. From the office, from home or on the road, you handle client calls, messages and video meetings with ease. Your team keeps in touch, clients get quick answers and work carries on smoothly wherever you happen to be.
What a Cloud Phone System Is
A cloud phone system is up-to-date telephony that runs over the internet instead of depending on traditional hardware installed at your office. Rather than paying for expensive upkeep and housing bulky equipment, you get a simpler, more economical service, with your data hosted securely in your provider's off-site data centres. Calls travel as encrypted digital packets, which keeps communication safe and dependable.
A cloud-based PBX handles the job of routing your calls efficiently. A unified communications platform builds on that with video conferencing and messaging, gathering what used to be several separate apps into one handy place.
Why Professional Firms Are Moving to the Cloud
With remote and hybrid work now so widespread, keeping communication strong with clients and co-workers is a must. A cloud-based phone system lets you stay reachable from whatever device you have handy, whether that's a laptop, a mobile phone or a tablet.
How RBI Cloud Connect Brings It Together
RBI Cloud Connect combines voice, messaging and video in a single, seamless platform. You can look after every client interaction, from phone calls through to emails, from one workspace. Tools such as custom routing rules and virtual receptionists help your team deal with each client request efficiently, in the office or working remotely.
What Your Firm Gains
Simpler operations
Because everything sits on one unified platform, you no longer need a collection of separate communication tools. That cuts complexity and makes the whole operation more efficient.
Better client engagement
Capabilities such as sentiment analysis and custom call routing help you give clients excellent support and turn more conversations into business.
Freedom to work anywhere
At the office or at home, RBI Cloud Connect keeps your people connected and productive, so client service stays strong no matter where anyone is working.
Take Your Firm Further
RBI Cloud Connect delivers a flexible, secure phone system suited to professional services. By pulling every communication channel into one platform, it helps you improve client experiences and run your team more effectively. See how it works for accounting firms and legal offices, or talk to us about moving your firm's communications forward.
Frequently asked questions
Do I need phone hardware in my office for a cloud phone system?
No. A cloud phone system runs over the internet instead of on-premises hardware, with your data hosted securely in your provider's off-site data centres.
Can my team use it while working from home?
Yes. A cloud-based phone system lets your team stay connected from any device, such as a laptop, mobile phone or tablet, whether in the office or working remotely.
