Each call to your business number that goes unanswered may be a customer who wanted to reach you and could not. If that caller gives up and phones a competitor instead, the missed call becomes lost revenue. A call forwarding service is a simple way to keep that from happening.
Call Forwarding in Plain Terms
Call forwarding lets you send incoming calls on to as many as five outside numbers, whether that is a co-worker, another department or your own mobile phone. The result is that calls find the right person when it matters, so communication across your business feels smoother and more responsive. Our call forwarding service is straightforward to set up and simple to use.
How It Works With RBI Cloud Connect
Call forwarding from RBI Cloud Connect puts an end to endless phone tag and calls that always seem to land in voicemail. And it is not just a bare-bones forwarding feature; it is part of a full communications platform that makes it easier to stay in touch with customers and avoid the frustration of missed calls.
What Call Forwarding Does for Your Business
Call forwarding can make your team noticeably more efficient and responsive, particularly when a lot of calls are going unanswered and voicemails are piling up. These are the main advantages:
Coverage After Hours
Work does not stop at 5 anymore, and the old 9-to-5 day is no longer the rule. Tech support, repair crews and similar teams work around the clock to keep things running. RBI Cloud Connect forwards calls to whoever is on shift after regular hours, so customers can reach you 24/7.
Forwarding Voicemail
With RBI Cloud Connect, passing along a voicemail is as simple as sending an email. You can forward messages and read them too, which makes managing voicemail easier and helps your team get more done. Learn more about voicemail transcription.
Routing You Can Tailor
RBI Cloud Connect transforms how customers experience your phone line with call routing you can customize. An auto attendant sends each call quickly to the right person on your team, so customers get help without waiting around.
Detailed Call Analytics
Busy businesses get a full picture of how well calls are being handled through detailed analytics from RBI Cloud Connect. Supervisors can see everything from missed and abandoned calls to how long calls last, and use those insights to fine-tune routing and forwarding. Better routing leads to better service and happier customers.
Stay Reachable, Every Time
Our call forwarding service is built to keep you connected around the clock, so calls and business opportunities do not slip away. It is a modern way to run your business communications. Sign up for a free trial and see how call forwarding can improve the way you engage customers and how available your business is to them.
Frequently asked questions
How many numbers can calls be forwarded to?
With RBI Cloud Connect you can forward incoming calls to up to five external numbers, such as colleagues, other departments or your mobile phone.
Can call forwarding help after business hours?
Yes. Calls can be forwarded to staff on duty after normal hours, keeping your business reachable 24/7.
Can I forward voicemails as well as calls?
Yes. Forwarding a voicemail is as easy as sending an email, and you can read the messages too.
