Picture a busy Monday morning with the phone ringing constantly, some callers new and some long-time customers. Every one of those calls is a chance to leave a good impression, and that impression can shape the whole relationship. Businesses move quickly today, so answering promptly and professionally really matters. That is the job our Auto Attendant was built for. It handles each call carefully and professionally, following the rules you set, so missed opportunities become a thing of the past and satisfied customers become the norm.
What an Auto Attendant Does
An Auto Attendant is an automated phone feature you can program to do much of what a live receptionist does. It welcomes callers with friendly prerecorded greetings and smartly sends them to the right department or person, acting as the first point of contact for your customer service.
Inside RBI Cloud Connect's Auto Attendant
When someone calls your main business number, the Auto Attendant greets them with a prerecorded message that lists your departments. The caller presses the number for the department or person they want, and the Auto Attendant smoothly puts them through.
Our call management lets you send calls to particular team members or departments, or pass them to voicemail or an automated menu when nobody is free. Setting up and changing your routing rules is easy and takes just a few moments in your online dashboard.
Forward Calls Anywhere
Important calls do not have to go unanswered. Call forwarding sends calls on to several numbers, so you or someone on your team can pick up wherever you happen to be.
Routing You Control
An easy-to-use dashboard gives you the controls to change how calls are handled whenever you like, so callers always land in the right place.
Call Analytics Included
The analytics dashboard shows you what is happening with your calls. Keep an eye on call volume, missed calls and more, and use what you learn to keep improving your customer service.
Support Whenever You Need It
Our support team is available around the clock to answer your questions and keep your Auto Attendant running smoothly.
Give Every Caller a Great First Impression
An Auto Attendant helps you go beyond what customers expect. It is an investment in conversations that are smooth, efficient and memorable from the very first ring. Fewer missed opportunities, more satisfied customers. To set one up for your business, talk to the RBI Cloud Connect team.
Frequently asked questions
What happens if no one is available to take a call?
The Auto Attendant can send the call to voicemail or an automated menu when no one is available.
How do I change my call routing?
You can set up and adjust your call routing preferences through your online dashboard.
Can calls ring more than one number?
Yes. Call forwarding can redirect calls to multiple numbers so you or a team member can answer from anywhere.
