Meet the Virtual Receptionist
The Virtual Receptionist from RBI Cloud Connect is an auto attendant that saves you time by sending calls where they need to go and screening out spam. It works much like a live receptionist, only with the speed and consistency of automation. You do not need to hire an outside answering service or rely on staff to pick up every call. Instead, the Virtual Receptionist follows the call handling rules you set.
What Callers Experience
Someone dials your main business number and is greeted by a pre-recorded welcome message, followed by a list of options for reaching the right person or department. They press a single number and are passed smoothly to where they want to go.
You decide where calls end up: a particular team member, a whole department, or voicemail when nobody is free. Setting up and changing these routing rules is easy and happens right in your online dashboard.
Why an Automated Receptionist Makes Sense
Between meetings, appointments and deadlines, picking up every call is tough. Yet each missed call might be a lost sale or an annoyed customer.
The Virtual Receptionist takes over call handling so incoming calls are dealt with efficiently and no human operator is needed. You waste less time, make fewer mistakes, and give callers a smooth way to help themselves.
Get every call to the right destination
The Virtual Receptionist keeps incoming calls under control by playing personalized greetings, sharing key information and either directing callers to the correct department or letting them leave a message.
Here is what you can do with it:
- Shape how calls flow depending on the time of day or the day of the week.
- Send calls to particular people, groups or departments.
- Give certain calls priority so your operation runs more efficiently.
- Record a personalized greeting for each department.
- Change greetings for special times such as holidays or promotions.
- Route calls correctly whether staff work remotely or in the office.
Give your business a more polished front door
The Virtual Receptionist welcomes every caller and makes sure each call reaches the right place. It costs less than hiring a human answering service, and it is easy to tailor to how your business works.
It suits new and existing clients alike and fits naturally into remote work, linking offices that are spread out without the need for a physical headquarters. To see it in action, explore our features or contact RBI Cloud Connect.
Frequently asked questions
Can I change where calls are routed after setup?
Yes. You can set up and adjust your call routing preferences at any time through your online dashboard.
Can the auto attendant handle calls differently after hours?
Yes. You can filter and manage call flow based on the time of day or day of the week, and customize greetings for occasions like holidays.
